Shipping & Delivery
At Kasandy, we are delighted to offer shipping to almost any destination worldwide. Our goal is to ensure your items reach you in a timely manner and with utmost care.
Please review the details of our shipping policy below:
Domestic Shipping (Canada and US):
For orders within Canada and the US, we offer a flat shipping rate of $12. Orders valued at $200 or more before tax are eligible for free shipping. We want to make it convenient for you to enjoy our unique products without any additional shipping costs.
Free Pick-up Option:
If you prefer a more personalized experience, we also provide a free pick-up option at our location on Granville Island. Simply select this option during checkout, and we will notify you when your order is ready for collection.
For international orders, we offer a competitively low, flat shipping rate. When you place an order, we will calculate the shipping and delivery dates based on item availability and the shipping options you select. We strive to make international shipping affordable and convenient for our valued customers.
Shipping and Delivery Estimates:
Once your order is placed, we will provide you with an estimated delivery date based on the availability of the items and the shipping options chosen during checkout. While we make every effort to ensure prompt delivery, please note that unforeseen circumstances or carrier delays may occasionally affect the estimated delivery timeline.
Tracking Your Order:
To keep you informed every step of the way, we provide order tracking for all shipped orders. You will receive a tracking number via email, allowing you to monitor the progress of your package until it arrives at your doorstep.
We appreciate your trust in Kasandy and our commitment to delivering your order efficiently and securely. If you have any further questions or require assistance regarding shipping, please do not hesitate to contact our dedicated customer support team. We are here to assist you and ensure a smooth and enjoyable shopping experience.
Returns and Exchanges Policy
Thank you for shopping at Kasandy. We want you to be completely satisfied with your purchase, and we strive to provide you with a seamless returns and exchanges experience. Please review our policy below:
Returns for In-Store Purchases:
If you have made an in-store purchase, you may return new and unused items within 14 days of the purchase date. Please ensure you have your receipt with you. After 14 days, we are pleased to offer exchanges.
Returns for Online Orders:
For online orders, you have 30 days from the date of delivery to return new and unused items for a full refund. If the return is due to our error (such as receiving an incorrect or defective item), we will cover the return shipping costs.
Refund Process and Timeline:
Once we receive your returned package, please allow up to four weeks for the refund process to be completed. However, in most cases, you can expect to receive your refund sooner. This timeline includes the transit time for us to receive your return from the shipper (approximately 5 to 10 business days), the processing time at our end once we receive the return (around 3 to 5 business days), and the processing time required by your bank to issue the refund (usually 5 to 10 business days).
How to Initiate a Return:
If you need to return an item, please Contact Us with your order number and provide details about the product you wish to return. We will promptly respond with clear instructions on how to proceed with the return.
At Kasandy, your satisfaction is our priority, and we appreciate your understanding of our returns and exchanges policy. If you have any further questions or require additional assistance, please don't hesitate to reach out to us. We are here to help ensure your shopping experience with us is nothing short of exceptional.
Customer Service +1 (778) 385 4480 or email firstname.lastname@example.org
Kasandy.com will only ship to the name and billing address indicated on the order form submitted OR a PayPal confirmed shipping address. Kasandy.com will not ship to any international forwarding companies.