You may return new, unused items within 7 days of purchase for in-store purchases, with receipt. After 7 days, we offer exchanges.
You may also return new, unused items within 30 days of delivery for a full refund for online orders. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping & Delivery
We can ship to virtually any address in the world. Kasandy.com offers a $12 flat rate to Canada, US, and free shipping on orders valued at $350 or more before tax.
Pick-up at our location on Granville Island is free.
For international orders, we provide a very low, flat rate for shipping. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Customer Service +1 (778) 385 4480 or email email@example.com
Kasandy.com will only ship to the name and billing address indicated on the order form submitted OR a PayPal confirmed shipping address. Kasandy.com will not ship to any international forwarding companies.