Shipping & Returns

Shipping & Delivery

At Kasandy, we are committed to delivering your order safely and efficiently, no matter where you are in the world. Please review our shipping policy below to understand the available options, costs, and delivery estimates.

Domestic Shipping (Canada & US)

🚚 Flat Rate Shipping: $12 CAD
🛍️ Free Shipping on Orders Over $200 (before tax)
📍 Local Pickup Available: Free pickup at our Granville Island store

We want to make it easy and affordable for you to enjoy our unique handmade products. Simply select your preferred shipping option during checkout.

International Shipping

We proudly ship worldwide! Our international shipping rates are competitively low. At checkout, shipping costs and delivery timelines will be calculated based on your location and selected shipping method.

Please note:

Customs & Duties: International orders may be subject to import duties or taxes, which are the buyer’s responsibility.
Shipping Restrictions: We do not ship to international forwarding companies.

Estimated Delivery Times

We strive to process and ship all orders within 2-3 business days. Delivery estimates vary based on the shipping destination:

📦 Canada & US: 3-10 business days
🌎 International: 7-21 business days (varies by location)

Occasionally, unexpected delays from carriers or customs may impact delivery times.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number, allowing you to monitor the status of your shipment in real time. If you have any concerns about your order’s progress, feel free to contact us.

Returns & Exchanges

We want you to love your purchase. If you are not 100% satisfied, we offer easy returns and exchanges.

In-Store Purchases

📅 Return Window: 14 days from the date of purchase
🔄 Exchange Available: After 14 days, eligible items can be exchanged
📜 Receipt Required

Online Orders

📦 Return Window: 30 days from the delivery date
💵 Refunds: Full refunds are available for unused, unworn items in original condition
🚚 Return Shipping:

If the return is due to an error on our part (wrong item, defective product), we will cover return shipping.
Otherwise, return shipping costs are the customer’s responsibility.

Refund Processing Time

Once your return is received, please allow up to 4 weeks for the refund process. Here’s what happens behind the scenes:
✅ 5-10 business days: Transit time for the return to reach us
✅ 3-5 business days: Processing time at our warehouse
✅ 5-10 business days: Processing time by your bank to issue the refund

Refunds will be issued to your original payment method.

How to Initiate a Return

To start a return, please contact our Customer Support Team with your order number and a brief explanation of why you’d like to return the item. We will provide you with further instructions on how to proceed.

📧 Email: info@kasandy.com
📞 Phone: +1 (778) 385 4480

Important Notes

Items must be new, unworn, and in original packaging to be eligible for a refund or exchange.
We do not accept returns for custom or final sale items.

Shipping Restrictions

For security and fraud prevention:
✔ We will only ship to the billing address on file for your order or a PayPal-confirmed address.
❌ We do not ship to international forwarding companies.