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Answers to your Kasandy Shopping Questions - FAQ

1. Is it safe to buy from KASANDY.com?

Yes!

Our server and payment gateway are both secure and we have taken industry recognized steps to keep each client’s personal and financial information safe.

Please note that KASANDY.com uses 128 bit data encryption. You’ll also notice “https” as part of the URL, proof that you are transacting in a secure environment

 

2. If I encounter an error message when placing my order, or paying for my chosen items, should I resubmit?

If the order page freezes, or you see an error message while ordering, do not resubmit. It is best to contact Customer Support to check if your order or payment went through successfully. In this way, duplicate orders or payments could be avoided.

 

3. I live in Canada. Do you have a store near my place so I could just pick up my order?

At the moment, all orders at KASANDY.com are shipped, no pick-ups or meet ups, no matter how near your location is to our stock room.

If we open up a physical store, we’ll immediately post the news on the site, or contact our clients (via phone or email).

 

4. Do you ship outside Canada?

Yes, KASANDY.com ships internationally.

Shipping rates and taxes vary.

During the order process, the system will compute for the shipping fee, taxes, and other related charges (if any), based on your shipping address.

 

5. What payment options are available?

We accept Visa, Mastercard, Discover and AMEX at the moment. More options will be available soon. All costs are in Canadian dollars.

 

6. If I change my mind and want to cancel my order what should I do?

Contact us through our contact page or call us and we will help you cancel your order.

 

7. If I'm a local, can I pick up from store or get delivery? 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

Yes. If you're in the lower mainland, select the "Pick up from Store" option and we will contact you to arrange

a time for pickup or delivery.

 

8. If I need something you don't have on the site, can I make custom orders?

Yes. Send us an email at info@kasandy.com with clear details and images if available, we will work with you on your custom order.